Fabory and SCSN: Efficiency and Growth Through Automation

Fabory, the market leader in fasteners in the Benelux, embraces the power of automation to streamline operations and enhance customer service. Branco Kloosterman, Functional Integration Specialist at Fabory, oversees the integration of customer systems — including EDI connections via the SCSN network.

The Order Flow with SCSN
SCSN plays a key role in automating Fabory’s order flow and document processing. “We use SCSN to automate order processing and to send order confirmations, packing slips, and invoices to customers. This speeds up processing and increases reliability,” explains Branco. Other systems often lack the flexibility to support every customer, resulting in manual interventions. Thanks to the automated processes enabled by the SCSN network, Fabory can respond quickly to customer needs while offering a higher level of service. Productivity has increased significantly, allowing Fabory to serve its customers faster and more effectively.

From Manual to Automated
Fabory joined SCSN five years ago and continues to benefit from that decision. “By 2024, we had already automated more than 25,000 order lines. Especially for orders with many line items, the time savings are substantial,” says Branco.
Thanks to the SCSN integration, new connections can be established quickly — often in just 15 to 30 minutes. “That makes this system significantly faster and more user-friendly than other alternatives.” Branco adds. This agility allows Fabory to respond more quickly to customer demands, strengthening its competitive position.

Efficiency on the Customer Side
Automation also brings clear benefits for customers. “Customers can accept or reject discrepancies in price or quantity with a single click, and the data is instantly processed in their systems. This greatly improves speed and accuracy,” says Branco.
Automating order processing makes the entire process more efficient for both Fabory and its customers, enabling faster and more error-free order handling. Additionally, customers can digitize their goods receipt process using digital packing slips. This frees up time to jointly improve end-to-end processes and strengthen collaboration across the supply chain.

Promoting SCSN to Customers
Fabory actively promotes SCSN to customers who are not yet using the network. “We always recommend SCSN and introduce customers to suitable service providers. They choose the provider that best fits their needs. Once connected, they can instantly do business with all other participants on the network — that’s the true power of SCSN.” says Branco. Last year, Fabory even recorded a video sharing their experience, so others can see the benefits for themselves. The goal is to help as many companies as possible take advantage of SCSN and optimize collaboration across the supply chain.

International Growth and the Future
Fabory sees great potential in SCSN — not just in the Benelux, but internationally. “We hope our customers in countries like Poland, the Czech Republic, and France will also start using SCSN. It would be fantastic to automate the entire order-to-cash process across all our European locations,” says Branco. By using SCSN, both Fabory and its customers improve internal processes and productivity. Digital collaboration across industries in Europe becomes easier — laying the foundation for a stronger and more resilient manufacturing sector.

Tips for Digitalization
Branco shares a key tip for companies looking to take the digital leap: “Ensure your master data is accurate and up to date. That’s crucial for a successful integration. Both the customer and we need accurate data to ensure a smooth process.”

“Standardization is both effective and efficient — and SCSN supports this by providing a uniform framework.”

“By investing in automation and data exchange, companies like Fabory can not only improve internal operations but also strengthen customer relationships and expand their market position.”